Legal Contact
This page is the central legal contact hub for Evergreen Exchange Enterprises, LLC It provides contact information for privacy inquiries, legal correspondence, and data subject requests, and serves as the primary index of all published legal documents. All documents across our website and verification portal direct to this page for contact and reference purposes.
1. Privacy Inquiries
For questions, concerns, or requests related to your personal information, our data practices, or this website’s privacy practices, please contact our privacy team directly.
Email privacy@theevergreenexchange.com
Response Time We aim to respond within 30 days of receipt; applicable law may provide a different response window
Scope Privacy Policy questions, data subject requests (access, deletion, correction, portability, opt-out), cookie opt-outs, and data processing inquiries
When contacting us with a data subject request, please include your full name and, if applicable, the email address associated with your account or prior interaction with our services. This helps us locate your records and respond promptly.
2. Legal & Contractual Inquiries
For matters related to contracts, service agreements, vendor relationships, intellectual property, or other legal and commercial matters, please contact our legal team.
Email legal@theevergreenexchange.com
Response Time Within 10 business days
Scope Contracts and service agreements, Terms of Service questions, acceptable use concerns, subpoenas, legal holds, and litigation-related inquiries
Legal correspondence may also be submitted in writing to the address below. Please direct written correspondence to the attention of the Legal Department.
3. Mailing Address
For formal legal correspondence, certified mail, service of process, or written privacy requests, use the following address:
Evergreen Exchange Enterprises, LLC
Attn: Legal Department
1229 Valley Forge Dr.
Charleston, SC 29412
United States
4. How to Submit a Privacy Rights Request
Depending on your location, you may have rights under applicable privacy law, including the California Consumer Privacy Act (CCPA) or other state or federal privacy statutes. These rights may include the ability to:
• Access the personal information we hold about you
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Request portability of your personal information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information, where applicable under law and to the extent we collect such information
To submit a request, please use one of the following methods:
Email privacy@theevergreenexchange.com
Subject Line Use: “Privacy Rights Request”
Include Your full name and, if applicable, the email address associated with your interaction with our services. Note that scan records collected without an email opt-in may not be reasonably linkable to an individual requester
Response Window We aim to respond within 30 days; we will notify you if an extension is needed
We will verify your identity before processing requests that involve access to, deletion of, or other action on personal information. You may designate an authorized agent to submit a request on your behalf; we may require written verification of that authorization.
We will not discriminate against you for exercising your privacy rights. We do not sell personal information as defined under applicable law.
5. Published Legal Documents
The following documents govern your use of The Evergreen Exchange’s services and website. All documents are published at permanent URLs and remain at these addresses across all updates; the Effective Date within each document is updated to reflect revisions.
# Document URL Audience
01 Terms of Service
theevergreenexchange.com/terms Clients (B2B)
02 Privacy Policy
theevergreenexchange.com/privacy All Visitors
03 End User / Verification Portal Terms
theevergreenexchange.com/portal-terms End Users (B2C)
04 Acceptable Use Policy
theevergreenexchange.com/acceptable-use Clients (B2B)
05 Sustainability Claims Disclaimer
theevergreenexchange.com/sustainability-disclaimer All Visitors
06 Cookie Policy
theevergreenexchange.com/cookies All Visitors
Additional documents, including a Service Level Agreement (SLA) and Data Processing Agreement (DPA), are available to enterprise clients on request. Contact legal@theevergreenexchange.com for access.
6. Report a Concern
If you have a concern about how The Evergreen Exchange handles personal information, we encourage you to contact us first so that we can work to resolve the issue directly. You can reach our privacy team at privacy@theevergreenexchange.com.
If you are a California resident and we are unable to resolve your concern, you may also contact the California Privacy Protection Agency (CPPA) or the California Attorney General’s office. For EU or UK residents, you have the right to lodge a complaint with your local data protection authority.
7. Updates to This Page
We may update the contact information and document index on this page from time to time. When we do, we will update the Effective Date above. We recommend bookmarking this page at theevergreenexchange.com/legal as the authoritative source for legal contact information across all our documents.